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Refund Policy

1. Refunds/Cancellation. 

1.1. All requests for refunds/cancellations must be made in writing to Licensor, and approved in writing by Licensor, at its sole discretion. Provided that the request is made within 7 days and the licensed Images has not been used, Licensor may cancel the relevant order and issue a full refund to Licensee’s account or credit card. No credits or refunds are available for cancellation requests received more than 7 days from Licensee’s receipt of the Image, or for research, lab, service or subscription fees, all of which are non-refundable. In the event of cancellation, Licensee’s rights to use the content terminate immediately, and Licensee must delete or destroy any copies of the content, with immediate effect.

1.2. Licensor may discontinue licensing any Image at any time in its sole discretion. Upon notice from Licensor, or upon Licensee’s knowledge, that any Image may be subject to a claim of infringement of a third party’s right for which Licensor may be liable, Licensor may require Licensee to immediately, and at Licensee’s own expense: cease using the content, delete or destroy any copies; and ensure that Licensee’s clients, distributors and/or employer do likewise. 

1. 退款/取消。

1.1.所有退款/取消請求必須以書面形式向許可方提出,並由許可方自行決定以書面形式批准。如果請求是在 7 天內提出的,並且被許可的圖像未被使用,許可方可以取消相關訂單,並向被許可方的賬戶或信用卡全額退款。對於在被許可方收到圖像後超過 7 天收到的取消請求,或研究、實驗室、服務或訂閱費,所有這些費用均不可退還,無法獲得積分或退款。如果取消,被許可方使用內容的權利立即終止,被許可方必須立即刪除或銷毀內容的任何副本。



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